1. Price, Availability and Formation of Contract
Whilst the Polperro Press endeavours to ensure accuracy of description, specifications and pricing, there may be occasions where errors arise. In addition to this, specifications and prices are subject to change without prior notice. Should such situations occur the Polperro Press will contact you with a full explanation and corrected details. The Polperro Press will allow you the opportunity to cancel your order in such circumstances. All prices are payable in Pounds Sterling. There will be no binding contract to supply unless or until the Polperro Press accepts your order by despatching it to you. You may place an order by one of the following methods of ordering:
Via the Polperro Heritage Press website (see our online purchasing guide)
By e-mail: admin@polperropress.co.uk
By telephone: +44(0)18868 12304
By post: send to Publication Sales, Polperro Heritage Press, Clifton-upon-Teme, Worcestershire, WR6 6DH, UK.
All prices quoted EXCLUDE postage and packing. For details of these charges please access Purchasing Information.
2. Payment
2.1 Credit/debit card
The Polperro Press accepts payment by credit/debit card (we do not accept payment by American Express).
Please Note: If you do not wish to give your credit/debit card details over the Internet, you can place your order and give your payment details over the telephone, by fax or by post.
2.2 Cheque/Postal Order
Polperro Press accepts payment by cheque/postal order. Cheques should be made payable to Polperro Press for the full amount of the order, including postage and packing (for postage and packing rates please see our FAQ section)
2.3 Invoices
Polperro Press will invoice organisations for orders on request. Such orders must be on official headed paper or accompanied by an official order number.
3. Delivery
If your order is accepted, the Polperro Press will try to despatch the goods ordered within 5 working days of receipt of payment from you to the delivery address you have specified unless otherwise notified. Your credit/debit card will be debited on receipt of your order. Ownership of the goods will pass to you on either payment in full or despatch of the goods, whichever is the later to occur.
4. Cancellation and Returns
4.1 Under the provisions of the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations") if you are a consumer as defined in the Regulations (as opposed to being a business customer) and are situated in the European Economic Area you may cancel your order at any time before your order is delivered and up to 7 working days following the day after the day you receive your order. Notice of cancellation must be in writing by post, e-mail or fax to Publication Sales, Polperro Heritage Press, Clifton-upon-Teme, Worcestershire WR6 6EN, UK, polperro.press@virgin.net : 018868 12304 giving full order details. Should you wish to return goods you must do so at your own expense within 14 working days of receipt so that we can credit you with the total amount of your order. Upon satisfactory and timely receipt we will credit your credit card (or otherwise refund) the total amount of your order.
4.2 In addition to your rights in clause 3.1 we will accept goods for return within 28 days of receipt by you if:
4.2.1 We send the wrong goods to you, in which case upon the return of such goods to us, we will refund the price to you (including postage costs) or send you the correct goods;
4.2.2 the goods were found to be damaged on receipt in which case upon return of such goods to us, we will either replace the goods or give you a full refund (including postage costs).
Provided the above conditions are met, the Polperro Press will refund the cost of all such returns provided the goods are returned by registered post. The goods which you return remain your property, and at your risk, until we have received them.
Please allow 14 days (in addition to delivery time) for us to process the return or refund. Please allow 28 days (in addition to delivery time) for an overseas order.
4.3 Refunds will be given in the same tender type as the original payment.
5. Advance Orders
The Polperro Press accepts advance orders for items that are not yet published. Please note that your account will be debited immediately on receipt of your order except when:
A credit/debit card order is received by methods other than the website for forthcoming publications alone. In this case credit/debit card details will be kept until publication.
An organisation requires an invoice. Upon publication the organisation will be invoiced for the order.
Advance orders will be despatched upon publication.
Please see our Forthcoming Publications Section.
6. Bulk Orders
Bulk orders of more than 10 copies of a title can be purchased free of carriage charges via the website. Please contact us at polperro.press@virgin.net and we will be able to inform you of any discounted rates.
7. Privacy Policy
Please see the Polperro Press's privacy policy in respect to how we will use the information you provide.
8. Links
The Polperro Press accepts no responsibility for the contents of any sites which may be linked to this website and it does not endorse such websites.
9. Information
The Polperro Press tries to ensure that the material and information comprised on this website is accurate and up to date but it will have no liability in respect of such material and information or for its use.
10. Jurisdiction and Law
Contracts between you and the Polperro Heritage Press are governed by and shall be construed in accordance with English law with English courts having jurisdiction subject to any contrary rights you may have if you are a consumer.
© 2005 Polperro Heritage Press. All Rights Reserved. All Trade Marks recognised.
Polperro Heritage Press
Clifton-upon-Teme
Worcestershire
WR6 6DH
United Kingdom